PRIVACY POLICY
B&D HAKUBA IWATAKE (hereinafter referred to as “the Hotel”), operated by Zukutochie Inc. (hereinafter referred to as “the Company”), respects the privacy of our guests and users of this website (hereinafter referred to as “the Site”). We handle personal information in accordance with the following Privacy Policy (hereinafter referred to as “this Policy”).
Article 1. Handling of Personal Information
The Company may collect personal information when making reservations, inquiries, or using our accommodation and related services. The types of personal information collected include, but are not limited to:
- Name, date of birth, address, telephone number, email address
- Information related to accommodation (date of stay, number of guests, special requests, etc.)
- Payment details (credit card or other payment method)
- Responses to surveys or questionnaires related to our services
Reservations are managed through the external booking system “Tripla Inc.”. When you make a reservation via Tripla, your data will be handled by both the Company and Tripla Inc. For Tripla’s privacy policy, please refer to the following link:
https://tripla.ai/privacy-policy/
Article 2. Purpose of Use of Personal Information
The Company uses personal information collected from guests for the following purposes:
- To manage accommodation reservations, check-in/check-out, and related operations
- To contact guests regarding their stay or respond to inquiries
- To send information about new services, campaigns, or promotions (only if consent is given)
- To ensure safety and comfort during accommodation use
- To improve our services and customer satisfaction
- To contact guests in case of emergencies or other necessary matters
Article 3. Provision of Personal Information to Third Parties
The Company will not provide personal information to third parties without the guest’s consent, except in the following cases:
- When necessary for managing the reservation system operated by Tripla Inc.
- When required by law or government authorities
- When it is necessary to protect human life, body, or property
In such cases, we will take appropriate measures to ensure proper handling of personal information.
Article 4. Use of Cookies and Access Data
The Site uses cookies to enhance user experience and analyze usage. Cookies do not collect personally identifiable information, but allow us to understand browsing behavior for improving service quality. This site also uses Google Analytics. For details on how Google handles information, please refer to Google’s Privacy Policy. You can disable cookies through your browser settings; however, some parts of the Site may not function properly if cookies are disabled.
Article 5. Management of Personal Information
The Company will appropriately manage the personal information obtained from guests and take necessary measures to prevent unauthorized access, loss, falsification, or leakage.
Article 6. Disclosure, Correction,
and Deletion of Personal Information
If you wish to confirm, correct, or delete your personal information, please contact us at the address below. We will respond promptly in accordance with relevant laws and regulations.
Article 7. External Links
The Site may contain links to external sites, including Tripla and social media platforms. The Company assumes no responsibility for the handling of personal information by linked sites. Please review the privacy policies of each linked site separately.
Article 8. Revisions to This Policy
The Company may revise this Policy as necessary to comply with legal requirements or improve operations. Any revisions will be posted on this website.
Article 9. Contact Information
For inquiries regarding the handling of personal information, please contact us at:
Zukutochie Inc.
B&D HAKUBA IWATAKE
12310-2 Hokujo, Hakuba-mura, Kitaazumi-gun, Nagano, Japan
Email: info@zukutochie.com
